Legacy Property & Rental Management

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Property Management Services Thunder Bay

Legacy Property & Rental Management is a trusted and reliable property management company that offers comprehensive services tailored to meet the unique needs of property owners. Our dedicated team of professionals is committed to efficiently handling all aspects of property management, including: tenant acquisition, property maintenance, rent collection, financial management, and legal compliance. Thereby ensuring that your investment property is well-cared for and optimized for maximum returns. With our expertise and personalized approach, we strive to alleviate the burdens of property ownership, providing you with peace of mind and the freedom to focus on other priorities while we take care of your property.

Making Managing Your Property Easy.

Let Legacy Property & Rental Management take care of your investment and let yourself enjoy our hands-free service. Contact us for more information.
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  • Access to Client Portal
  • Access to Financial Statement
  • Property Inspections (Initial, Tenant Move In/Out & Annual)
  • Timely Payment of property expenses
  • Tenant Credit Reporting
  • Payment of Non-Resident Tax
  • 24/7 Emergency Services
  • Expert Tenant Knowledge
  • Coordination of repairs with skilled trades
  • Professional Photos & Advertising
  • Tenant Acquisition & Screening
  • Rent Collection
  • Conflict Resolution

You have questions? We have answers.

It’s easy: Just contact us here. Once you’ve reached out to us, we’ll put you in touch with one of our experienced Sales Managers. If you decide that our services are right for you, we will ask to visit and inspect your property. After our visit, you’ll be asked to sign our standard Management Agreement and provide us with vital information about your investment property. Once that is all finished, we can get started!

In general, you will receive your remittance during the first 7 business days of every month. The funds you receive will be the balance ‘left over’ from the month prior (i.e., the rent you received, subtracting your standard monthly fees and any other charges to your account, such as maintenance items). Your monthly payment will be deposited directly into your preferred bank account.
Some clients like to be involved, while others prefer to keep their distance. As we become familiar with you and your property, we will customize our approach to fulfill your needs. However, generally when a tenant has an issue, they will be guided to come to us first. Every property we manage is assigned an Account Manager/ Property Manager who will be responsible for working closely with you, the client, and with the tenants. Our protocol is for tenants to go directly to their Account/ Property Manager with any questions, concerns, or maintenance items. The Account Manager can be reached via phone or e-mail. Depending on the urgency of the tenant’s concern, the Account/ Property Manager will take whatever steps are necessary to ensure a rapid resolution.  
It is important to us that our sub-contractors provide our clients with swift resolutions and consistently outstanding service. Our sub-contractors are meticulously chosen based on factors including : their level of experience, the quality of the work they have done (as demonstrated by their recommendations and portfolio), external ratings and reviews, their ability to effectively handle a large portfolio, and their commitment to excellence. *Please note that we only work with licensed (where applicable) trades that have confirmed enrollment with the Ontario Workplace Safety and Insurance Board (WSIB) and proof of suitable insurance coverage. We are happy to use your preferred suppliers while managing your property, but we will require proof that they are adequately insured and registered with WSIB.
This is, primarily up to you. Many of our clients prefer not to be disturbed unless a critical situation comes up or repairs exceed a certain cost threshold. However, if you’d like to be informed every time there’s an issue, please let us know and we will be happy to accommodate your needs.
We take every possible precaution to help ensure that you get an excellent tenant. Within our Leasing Department, we have experts whose roles have been designed solely to help screen tenants and process rental applications. Our team of experts require tenants to substantiate claims about their finances and employment with distinct, and professionally-sourced documentation. What this means is that tenant applicants are required to be able to provide us with important documentation, such as information about their credit score and credit history, pay-stubs or bank statements that can corroborate their employment, a list of references and government-issued ID. Our experts will then verify the legality of these documents and, in all cases, call each reference directly.
Once we believe we have found a good applicant, we will send you an e-mail with a synopsis of the applicant’s information. We will not move ahead with situating a tenant without your approval. 

Most of our tenants prefer to pay through our Payment feature on our secure online client portal e.g., in the same way you’d pay your phone bill (through your bank’s mobile app) or Pre-Authorized Debit (PAD). However, we also accept payment via bank-transfer and cheque.

When you receive rental income from an investment property in Canada, the payor (your tenant(s) or property manager) is obligated to withhold non-resident tax at a rate of 25% of the gross rental income received. This policy is mandated and enforced by the CRA, and the tax collected must be received by the CRA by the 15th day of the month following the month rent is received. Our team can help handle this process for you and structure your wages in such a way that you can remit 25% of the net proceeds, as opposed to remitting 25% of the gross proceeds.

If you live outside of Canada, you are deemed to be a non-resident. However, there are exceptions to this, and those exceptions are based on the number of ties you have to Canada.

To determine your status, we recommend following the instructions provided by the Canadian government: https://www.canada.ca/en/revenue-agency/services/tax/international-non-residents/information-been-moved/determining-your-residency-status.html. For more information about services we offer our non-resident clients, please contact us directly.

Creating relationships is a part of the job. We are here for you.

Managing a property can be a demanding and time-consuming task, requiring expertise in various areas such as tenant screening, property maintenance, financial management, and legal compliance.
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